The Center’s Jeffrey Goodman Pharmacy delivers pharmaceutical care and education centered around the unique needs of the LGBTQ+ community—all in an inclusive and welcoming environment.
This August, we’re upgrading your pharmacy software to make it easier than ever to manage your prescriptions!
Stay tuned for the unveiling of our new and improved pharmacy app, designed with your needs in mind.
Soon, you’ll be able to:
Download an app dedicated to your pharmacy needs
Select which medications you want to refill
Create medication reminders for any or all your medications
In the meantime, you can still refill prescriptionsthrough Phreesia or by calling our pharmacy at323-993-7513.
As we implement these exciting changes, you may experience some minor adjustments and delays with your prescriptions. We appreciate your understanding as we work to ensure a smooth transition to our new system.
If you have any questions, our pharmacists will be happy to assist you. We’re committed to providing you with the best possible pharmacy experience.
Stay tuned for more updates!
Pharmacists That Actually Understand You — And Get What You Need
We’re not like those massive retail chains—and that’s the point. The Center’s pharmacy has a dedicated team of experts who are trained and competent in LGBTQ+ healthcare, can speak nine different languages, and have the ability to access your provider directly (and quickly) to make sure you’re getting the highest quality of care you deserve. Our direct link to medical providers of the Center helps us to ensure a higher level of safety for you, and overall better patient health outcomes. All of our pharmacists are accredited with the American Academy of HIV Medicine and can provide active support in managing your medications—especially for complex regimens.
Plus, by using our pharmacy and seeing our providers, you’re giving back to the Center by funding additional life-saving programs and services. In other words, caring for you allows us to care for the tens of thousands of LGBTQ+ people the Center serves each year.
Need Help from Our Pharmacy?
Our pharmacists are available to answer any questions you may have about your medications. We have a dedicated call center staffed by licensed pharmacy technicians who are ready to assist with any questions or concerns you may have. If no pharmacy representatives are immediately available to take your call, you may request a call back without losing your place in line, or leave a voicemail, which will be returned within 24 business hours. Don’t forget to tell your pharmacist about other medications, vitamins, and supplements you are taking!
In most cases, there is a three- to five-day window when we can refill your prescriptions (i.e., you may request a refill on or after day 25 to 27 of a previous 30-day supply). However, this window is dictated by individual pharmacy prescription insurance plans.
For any new prescriptions, we ask that you contact us in order to process new medication(s) without delay.
Can I request my refills electronically?
Our pharmacy has implemented a new text and email reminder feature through Phreesia that will allow you to manage your medications and request refills on the go.
We’ll send you a reminder ahead of your refill window, and all you have to do is click the link provided, answer a few questions, and select your preferred pickup or delivery method. Delivery is free anywhere in the State of California, and shipping usually takes 1–3 business days.
I missed the refill reminder and it says the link has expired. What should I do?
Please call us at 323-993-7513, and a pharmacy representative can assist you with your refill.
What other services does the Pharmacy offer?
We have a team of clinical pharmacists who are available on site to assist with medication plans and various chronic conditions free of charge. Some areas of assistance provided by our clinical pharmacists include:
Medication Therapy Management
Diabetes
Hypertension
Geriatrics
Medication Adherence
Refill Authorization Protocol
PrEP and PEP
Long-term Injectable Psychiatric Medications
Can I get my medications delivered?
We offer various delivery services to all patients of the Center’s pharmacy and can deliver free of charge anywhere in the state of California. If necessary, we can arrange to have your package held at a nearby FedEx location for pickup to provide an added level of security.
(Note: We cannot deliver to P.O. boxes or addresses outside of California.)
What if my provider prescribes me something unusual?
Our team of specialized pharmacy technicians handles all things related to medication inventory, including making sure we have the appropriate medications in stock when you need them. If we need to order something special for you, our pharmacy technicians make sure it’s taken care of as quickly as possible.
What if my insurance provider won't cover the cost of my medication?
Our billing and prior authorization technicians work to ensure that any prescribed medications that require prior authorization from your insurance company are approved in the shortest amount of time possible. They also work to keep your out-of-pocket expenses as low as possible by working with outside sources, including manufacturer patient assistance programs.
For any other billing and insurance questions, please contact 323-993-7513.
What do I do when I receive the text or email from the Center?
Step 1. Click on the link to request your refill. Step 2. Tell us when you need your prescription (at least 3 business days). Step 3. Choose your delivery method (pick-up or FREE delivery anywhere in CA).
We’ll do the rest! No need to enroll; simply ensure the Center pharmacy has your text or email address and you will start receiving reminders in early June. As a reminder, using the Center pharmacy directly supports our organization’s life-saving work for the LGBTQ+ community.
What languages are spoken at the Pharmacy?
Our staff speak a variety of languages, including:
Medical Services, Pharmacy, Mental Health & Psychiatry Services, Audre Lorde Health Program, Survivor Services, Transgender Services, Substance Use and Recovery Services
The McDonald/Wright Building on Schrader is our destination for health and mental health services, as well as our pharmacy.
1625 N. Schrader Blvd., Los Angeles, CA 90028-6213
323-993-7500
